Finally, a company with some outstanding customer service!
Without going into too much detail, we’ve been having a terrible time with customer service lately. The streak seems to have come to an end with Columbia Sportswear. 2 weeks ago, I was getting ready to wash my old ski jacket, but after removing the zip-out liner, I noticed that the waterproof lining of the shell was disintegrating and looked like it was completely falling apart. The jacket is a few years old, but I knew that Columbia has a great warranty. So, after calling Customer Service, they gave me a return authorization and I sent it back for them to have a look.
Yesterday, when I got home, there was a brand new jacket waiting for me at the door. The turn around was only 2 weeks and I now have new ski gear! Can I really expect anymore?!
Thanks Columbia! It’s always nice to get such exceptional service! I’ll be testing out the new jacket tomorrow on the slopes!